Order Cancellation | UB Brands Inclusive Beauty

Canceling an Order with UB Brands

At UB Brands, we process orders quickly so you can receive your inclusive hair and skin care products as soon as possible. If you need to cancel your order, please review our policy below.

Order Cancellation Policy

  • You may request a cancellation within 24 hours of placing your order by emailing support@ubbrands.com.

  • After 24 hours, your order may already be processed or shipped, and we may not be able to cancel it.

  • If your order has already shipped, you can still initiate a return once you receive it (see our Returns & Exchanges page).

How to Request a Cancellation

  1. Email us at support@ubbrands.com with your order number and “Cancel Order” in the subject line.

  2. Our customer care team will confirm if your order is eligible for cancellation.

  3. If the order has shipped, we’ll guide you through the return process.

Refunds

  • Approved cancellations will be refunded to your original payment method within 5–10 business days.

  • Refund times may vary depending on your bank or payment provider.

Need Help?

If you’re unsure about your order status or need urgent assistance, please contact us right away. Our team is here to help make your shopping experience with UB Brands as smooth as possible.

📧 Email: support@ubbrands.com