FAQs | UB Brands Customer Support
Welcome to the UB Brands Frequently Asked Questions (FAQs) page. Here you’ll find answers to the most common questions about orders, shipping, returns, payments, and products. If you don’t see your answer here, feel free to Contact Us.
General Questions
Q: What is UB Brands?
A: UB Brands is an inclusive beauty company offering hair care, skin care, grooming, and wellness products designed for every shade, tone, and texture. Learn more on our About Us page.
Q: Where are UB Brands products available?
A: You can shop online at UBBrands.com or find our products in beauty supply stores across the United States and worldwide.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and select Buy Now, Pay Later options for your convenience.
Q: Can I change or cancel my order?
A: Orders are processed quickly, but if you need to make a change or cancel, please contact support@ubbrands.comwithin 24 hours of placing your order.
Shipping & Delivery
Q: How long does shipping take?
A: Standard delivery usually takes 3–7 business days within the U.S. International shipping times vary by location.
Q: Do you offer alternative delivery options?
A: Yes! We offer standard, expedited, and international delivery options. Full details are available on our Shipping Page.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email. You can also check the status on our Order Tracking Page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unopened, unused items in their original condition. Please see our Returns Policy for step-by-step instructions.
Q: How do I start a return?
A: Simply email support@ubbrands.com with your order number and reason for return. We’ll guide you through the process.
Products
Q: Are UB Brands products safe for all hair types and skin tones?
A: Yes! Our products are formulated for inclusivity — safe and effective for every texture, shade, and style.
Q: Are your products cruelty-free?
A: Yes. UB Brands is proudly cruelty-free and committed to ethical, high-quality beauty solutions.
Still Need Help?
If your question wasn’t answered above, our customer support team is ready to assist:
📧 Email: support@ubbrands.com
📞 Phone: (770) 305-6941 | Toll-Free: (866) 993-1507