FAQs | UB Brands Customer Support
Welcome to the UB Brands Frequently Asked Questions (FAQs) page. Here you’ll find answers to the most common questions about orders, shipping, returns, payments, and products. If you don’t see your answer here, feel free to Contact Us.
General Questions
Q: What is UB Brands?
A: UB Brands is an inclusive beauty company offering hair care, skin care, and grooming products designed for every shade, tone, and texture. Learn more on our About Us page.
Q: Where are UB Brands products available?
A: You can shop online at UBBrands.com or find our products in beauty supply stores across the United States.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and digital wallets (PayPal, Apple Pay, Google Pay, and Shop Pay) at checkout.
Q: Can I change or cancel my order?
A: Orders are processed quickly, but if you need to make a change or cancel, please contact support@ubbrands.comwithin 24 hours of placing your order.
Shipping & Delivery
Q: How long does shipping take?
A: We ship within the United States only. Standard delivery takes 3–5 business days, after 1–2 business days of processing. Standard shipping is $5.99 on orders under $35; FREE on orders of $35 and over.
Q: Do you offer alternative delivery options?
A: We offer U.S. Standard delivery only. Full details are available on our Shipping Page.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email. You can also check the status on our Order Tracking Page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unopened, unused items in their original condition. Please see our Returns Policy for step-by-step instructions.
Q: How do I start a return?
A: Simply email support@ubbrands.com with your order number and reason for return. We’ll guide you through the process.
Products
Q: Are UB Brands products safe for all hair types and skin tones?
A: Yes! Our products are formulated for inclusivity — safe and effective for every texture, shade, and style.
Q: Are your products cruelty-free?
A: Yes. UB Brands is proudly cruelty-free and committed to ethical, high-quality beauty solutions.
Q: What ingredients are in UB Brands products?
A: Our products are created with inclusive, high-quality ingredients, with options that target hydration, repair, and glow.
Still Need Help?
If your question wasn’t answered above, our customer support team is ready to assist:
📧 Email: support@ubbrands.com
📞 Phone: (770) 305-6941 | Toll-Free: (866) 993-1507