UB Brands FAQs | Shipping, Orders & Inclusive Beauty Care
Welcome!
We want your shopping experience at UBBrands.com to be simple and stress-free. Below you’ll find answers to the most common questions about our inclusive hair and skin care products, ordering, shipping, returns, and payments.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking number.
Q: Can I change or cancel my order?
A: We process orders quickly, but if you need to make a change, contact us within 24 hours at support@ubbrands.com.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, UB Brands ships worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
Q: How long does delivery take?
A: Standard shipping takes 3–7 business days within the U.S. and 7–14 business days for international orders. Expedited options are available at checkout.
Q: How much does shipping cost?
A: Shipping rates vary by location, and we often offer free shipping promotions on qualifying orders.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your purchase. If you’re not satisfied, you may return unopened products within 30 days of delivery for a refund or exchange.
Q: How do I start a return?
A: Email us at support@ubbrands.com with your order number, and our team will guide you through the process.
Products & Ingredients
Q: Are UB Brands products cruelty-free?
A: Yes! All of our products are cruelty-free and created with inclusive, high-quality ingredients.
Q: Will your products work for my hair/skin type?
A: Our formulas are designed to work for all hair textures and skin tones, with options that target hydration, repair, and glow.
Contact Us
Didn’t find the answer you were looking for? Reach out to us at support@ubbrands.com — our team is happy to help.