SHIPPING POLICY
Free Shipping:
FREE Standard ground shipping for orders over $35 on all merchandise.
Holiday Shipping:
To receive your order by 12/24, please reference the following shipping cutoff times:
Standard 3-Day Shipping – orders must be placed by Monday 12/20 at 10am EST
2-Day Shipping – orders must be placed by Tuesday 12/21 at 10am EST
1-Day Shipping – orders must be placed by Wednesday 12/22 at 10am EST
Orders will not ship on the following dates:
New Years’ Day
Martin Luther King Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Labor Day
Veterans Day
Thanksgiving
Christmas
Order Status:
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on ubbrands.com, sign in to access My Account that will contain your order information. You can also contact UB BRANDS Customer Service to track your order at 1 866-993-1507 or email us at info@ubbrands.com
Non Contiguous States:
Hawaii | Alaska | Puerto Rico | Virgin Islands
We regret that we are unable to ship items to Hawaii, Alaska, Puerto Rico or Virgin Islands
Damaged Products:
If damage occurs to your product during shipment, contact us at 1 866- 993- 1507 or email us at info@ubbrands.com. Please provide your order number and email address. Only online purchases from ubbrands.com are accepted for returns. Refunds are processed within 3-5 business days, you will receive the credit within a 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.
ORDER PROCESS TIME
On Average, order usually process time 1-2 Business day from the date
of order received
US order may arrive approximately 3-5 Business days after being shipped
